Rules and Important Information

Register and Check Out

Our normal check in time is 3 PM. Our normal check out time is 11 AM.  If you need to be accommodated with different times, please consult us in advance and if possible, we will try to accommodate you. But if it is not possible, we apologize and thank you for understanding that sometimes we have commitments to other reservations. But we always do our best to accommodate our guests.

We require that you indicate the number of guests that will be staying during your reservation.  Please understand that our staff will not allow more guests than indicated on the registration to enter and stay at the Villa.  Special arrangement are possible with advance communication.

A copy of your official ID is required when you enter the Villa. Luis Angel or Maribel would be responsible for taking a copy to register you and your guests in the Villa.

NO SMOKING

On occasion, there may be 3 families residing in separate accommodations in the villa at the same time. We are a NO SMOKING residence within our property walls. Smoke annoys everyone and if you want to smoke, PLEASE do it outside in the ‘callejon’ and better if it’s further from our walls! Thank you for understanding and respecting our request and the comfort of our guests.

No Pets

Sorry, no pets are allowed within The Villa without prior permission when your reservation is approved.

Mexican Factura

If you want a “Factura” for the payment of your stay, please provide Luis Angel the
information of your registered Mexican company and email address and we will gladly send you a Factura within 72 hours or less. If you need an invoice for a US company, we can provide this as well.

Taxes

All prices include 16% IVA (VAT) and 3% Hotel Tax.

The Villa at Quinta del Encanto,our four bedroom residence consists of three separate accommodations with private entrances: Casa Alegre, Casita Amanecer, and Casita Chiquita. These residences with private entrances can be rented as one 4-bedroom Villa or separately in a combination that suits your needs.

Casa Alegre 2 air-conditioned bedrooms with air queen beds, 2 shower bathrooms, a fully equipped kitchen, living and dining area and a main terrace overlooking the pool and bay. The bedrooms rooms have private balconies and has a roof terrace where spectacular sunsets are enjoyed. To make the bedrooms even more pleasant during the summer, it is recommended to turn on the AC an hour before going to sleep and then sleep with the ceiling fans instead of the AC at night.  There is a “sleep” option on the remote for the AC’s. Maribel, our housekeeper for Casa Alegre, provides housekeeping services Monday through Saturday making your stay more relaxing and enjoyable.

Casita Amanecer consists of one bedroom with a queen bed, a shower bathroom, a fully equiped kitchen and sitting area. There is air conditioning when required during the summer. This Casita has a private entrance from the street and opens onto the pool terrace. There is a built in sofa in the sitting area that maybe be used as a single bed for a child if it would be needed. Maribel is also in charge of housekeeping for Casita Amanecer if requested by our guests.

Casita Chiquita is a bedroom with a double bed, shower bathroom and a minibar. There is also air conditioning for the summer season. This Casita has a covered furnished patio and opens onto the pool terrace. Maribel is also in charge of housekeeping for Casita Chiquita if requested by our guests.

Shoppping

There is a super market called Mega on the road to La Cruz before arriving in Bucerias; it is the best place to do lots of food shopping.. There is a Chedraui now in Bucerías south of the village. La Comercial will open besides Mega in 2018. There are good fruits and vegetables at the local farmer’s market in La Cruz and Maribel can show you where this is located If you go to this farmer’s market, always ask what is in the walk in refrigerator since most of the fresh food is not on display. Maribel can assist you to locate the food you need.

Fresh fish is sold at La Marina in La Cruz. It is sold for fillets or whole fish.You can buy fish for ceviche as well.  I recommend you go early as the restaurants and large villas come and take the best in the morning hours.  Usually, there is always shrimp available. The fish that is available in La Cruz is the freshest as the fish were swimming as you slept the night. Maribel or any of the help can give you directions to find the seafood market. You really do not need to go to leave the area for basics of any kind.  There are lots of small markets at the foot of our hillside near the road to the Villa and there are also various markets in the center of the town.

Medical Services

Emergency Clinic and Drug Store:            A Clinic with 24 hour service is located on the road below our Villa.     (329) 295-5437

Clinic: Carretera Punta de Mita- La Cruz
169 North Local 2, La Cruz de Huanacaxtle
Schedules from 8 am-10pm M-F and 10am to 5PM Saturday.
Emergency Cell Phone Doctors: (322) 116-9295 or 135-0449
There is a new hospital under construction on the main road in Bucerias and a medical clinic at Punta de Mita about 15 mintues away.

Hospital Premiere– Puerto Vallarta. Francisco Villa # 1749, Colonia Vallarta Villas. Tel:(329) 226-6500

Hospital CMQ– Center. Basilio Badillo # 365, Colonia Emiliano Zapata. Tel: (329) 223-1919

Veterinarian: There is a great veterinarian underneath The Villa. Also available for home delivery if needed. . Dr. Aldana (322) 137-3835

Cleaning

Daily maid service is provided at the Villa. Maribel is our housekeeper from Monday to Saturday. Her schedule is from 8.30AM to 3:30 PM M-F and until 1PM on Saturday. Normally we do not have cleaning service on Sunday since it is the day she spends with her family. Her responsibilities are to make the beds, clean bathrooms, kitchen and mop floors every day.

Fresh orange juice, coffee and tea daily are offered to guests of Casa Alegre or if the entire villa has been rented by one guest.

(If  you do not wish these services, please inform Maribel or Luis Angel). Our house keeper  works hard to make your stay enjoyable; please remember her before your departure with a gratuity if you are pleased.

Breakfast, Lunch and Dinner for customers in Casa Alegre or Complete Villa

Maribel is pleased to cook breakfast daily if you wish for the guests of Casa Alegre or the complete Villa if rented by one guest. You can buy the food you want for her to cook and she will prepare it. Guests give her an extra tip when she cooks for them as that is not part of her normal responsibilities. Food again can be purchased at the Mega, Chedraui and in local markets also or seafood market in La Cruz near La Marina. Maribel or Cipriano can tell you when to go. They can order Sierra or Pargo and Maribel can make an excellent ground ceviche. More about food  discussed later.

Sheets and Towels

For stays longer than a week, the sheets are changed every three days. The beds have some feather pillows and Hypo-allergenic Poly-Dacron pillows are available if you require pillows non-allergenic. If you would like a change of sheets at any time please,  ask Maribel and she will gladly do it. Clean towels are provided as needed. It is helpful if you hang your towels to dry so they can be used for several days. Towels are provided for the pool, but please do not bring them to the beach.

Water

The water in the Villa is filtered to be used for bathing and kitchen purposes.  For drinking water, we recommend buying bottled water at the local market.

Maribel will fill the containers provided in the bath rooms with pure drinking water for your use.

 

Surveillance

Quinta del Encanto has 24 hour staff on site. Cipriano is the watchman from Monday to Friday and Chilo is the watchman Saturday and Sunday as well as the weeks of Christmas and New Year. Both provide landscaping and pool maintenance daily. Cipriano is in charge of the property and has more knowledge of the care of the Villa. Chilo is considered a watchman but also cleans the pool and pool terrace on Saturdays and Sundays. Both are responsible for turning the exterior lights on and off as well as closing the exterior gates. Luis Angel lives on the property and is always happy to assist our guests with his English ability or knowledge of the area.

House Lights

There are exterior lights at the entrance of Casa Alegre and Casita Amanecer that need to be operated manually. It is the responsibility of the watchman to turn them on and off daily. The switches are located by the entrance doors of each residence.  The watchman tries to do this as discreetly as possible. The fountain for the pool works daily during the summer season but not when the pool is being heated. Switches for the fountain and pool light are located by the pool steps.

There is an additional light switch for the pool light located at the top of Casa Alegre’s terrace stairs. The dimmer switch located by the pool steps serves to regulate the intensity of the pool light for ambient lighting at night. Please do not turn off the pool light by lowering the dimmer intensity. All guests can use the dimmer at the pool area and guests of Casa Alegre can use the switch by the iron gate upstairs if the pool light is not too low or off at the dimmer downstairs.

The Casa Alegre terrace light switches are located on the wall at the entrance to the kitchen. One is on the outside of this low wall and another on the side of the kitchen counter. Most of the niches in Casa Alegre have light and the switches are close to them. We have designed the lighting of the Villa to create various environments so feel free to experiment. You are requested to turn off the lights when they are not in use since electricity in Mexico is expensive.

Televisions

TV’s have two remotes; one for Dish cable and one for TV. Turn TV on first and leave on channel 3 or 4. Turn on Dish remote and use that to change channels and volume. There are ways to connect your PC to our TV’s and ask Luis Angel how to do it.

Music

See Luis Angel directly by you can connect Bluetooth with our system.

Air Conditioners

We have mini split AC’s for the Casa Alegre bedrooms and the Casita Amanecer and Casita Chiquita suites. Please do not abuse the use of electricity. When leaving the room or apartment, please turn them off and turn them on again when you return. The remote control is simple. See the temperature they want and notice if it is in ‘cool’ because you can also warm up! To sleep you can put in ‘sleep’ and see how much time you want circulating high. He’s going to go down by himself. You can remove the light with the last “Display” button.

Important Phone Numbers

Villa Phone (329) 295-5187
Luis Angel Cell Phone: (322) 143-3002
Maribel Cell Phone: (322) 206-3871
Cipriano Cell phone: (322) 193-1244
Paul Schatz cell phone: from Mexico
001 (619) 890-3957
Email: vacation@mexicovilla.com